Customer satisfaction is our priority, and we’ll do everything possible to resolve the issue you are experiencing in the least amount of time possible.
Call (515) 236-9050 during regular business hours: Monday - Friday 8am - 4:30pm
Call (515) 275-2050 during regular business hours: Monday - Friday, 8am - 4:30pm
Call (800) 205-1110 anytime
Call 811 or visit www.iowaonecall.com
What areas does Ogden serve?
We offer our fiber optic high-speed internet, cable and telephone services to the cities of Ogden and Boone, Iowa.
What kind of support does Ogden provide?
Our customers get 24/7 technical support from our dedicated team of technicians.
Does Ogden require a contract?
No
Is your high-speed internet Broadband, DSL, cable, or fiber optic?
We use advanced fiber optic technology to deliver our high-speed internet service. That means we have the capacity to transfer unlimited amounts of data – faster than ever before.
Does Ogden offer high-speed internet without phone services?
Telephone service is required for our high-speed internet in some areas. Check the services offered in your area for more information.
What speeds are available for High-Speed Internet?
It depends on where you live, but download speeds range from 5 Mbps to 1 Gbps. Call 1-515-275-2050 to learn about the options available in your area.
Can I upgrade Internet Speed?
If a faster speed is available in your area, you can always upgrade to a faster connection. Call 1-515-275-2050 to learn about your options.
Does Ogden Throttle Netflix, YouTube?
No. Ogden does not block, prioritize, or degrade any Internet sourced or destined traffic based on application, source, destination, protocol, or port unless it does so in connection with harmful security practices.
Does Ogden have a data cap? Does Ogden have a bandwidth cap?
We do not have a data cap. It is unlimited usage.
Does Ogden Have Antivirus? Does Ogden Have Virus Protection?
Yes. All Ogden High-Speed-Internet customers have the option of adding anti-virus protection to their Internet service.
Does Ogden provide a router?
We do not provide a router.
Is Ogden VoIP?
Ogden offers premium landline phone services, including VoIP for businesses.
What features does your phone plan have?
You will receive:
How will I be charged for my services?
You can pay in either office by cash or check. We also offer ACH automatic payment through a checking account that is withdrawn on the 15th of every month.
You have several options for payment. You can receive a bill through the mail, pay by check, or you can visit one of Ogden’s store locations.
When is my first bill due?
Your first bill will be mailed out on the first of every month and due on the 25th. Depending on your billing cycle, your first payment is due approximately 30 days after your service is activated.
What happens if I pay my internet bill after the due date?
A late fee of $10 will be applied to your next bill.
Is there a deposit to sign up for ogden service?
There may be a deposit per service, depending on your credit score. Ogden may also require a deposit if your service is switched off because of late payments or non-payment.
Does Ogden have a cancellation fee?
No cancellation fees.
Does Ogden take American Express?
Credit card payment is not available yet.
What is paperless billing?
You will receive an electronic bill online (through email) instead of getting a paper bill in the mail.
